Answered By: Erin McDaniel
Last Updated: Jul 28, 2015     Views: 40

Since it made your computer freeze, that actually sounds like an issue with your computer. You can try a few things to resolve the issue.

First, make sure your Adobe Flash is updated. The instructions are below.

  1. Access the www.adobe.com webpage
  2. Click on the "Downloads" tab
  3. Click on the "Get Adobe Flash Player" link
  4. Download and install the latest version of Adobe Flash Player.
  5. Restart your computer and access the content once again.

If that doesn't work, follow this link to our How to Use Films on Demand libguide and try the tips listed in the box on the left titled Streaming Video Optimization tips. Definitely try clearing your Temporary Internet files. That can often make a big difference.

Also, make sure that you are using a current version of your browser. Firefox is the recommended browser for accessing Blackboard. Make sure you have your cookies and JavaScript enabled. Also make sure you are allowing pop-ups for Blackboard and COM Library. You can get some specific instructions in this LibAnswer. Be sure to look at the links at the bottom.

Hope this helps! Let me know if you have any other questions.

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