Answered By: Arnetta Henderson
Last Updated: May 13, 2015     Views: 113

The message simply indicates that the software is trying to route its connection through a third-party server, and is failing. It can be caused by your Web browser or your Windows operating system.

To correct with the browser or Windows operating system follow one of the set of directions below.

Web Browser: Either you have configured your browser to access the Internet through a proxy server or it has reconfigured itself. Sometimes, this occurs when one browser mimics the settings of another, importing the settings into its own.

To rectify the problem in the browser go to

1. Tools then select Options
2. Choose Advanced
3. In the menu select Network.

Then select Settings. Choose the radio button next to No proxy


Windows: It is possible that the internet settings on your Windows operating system have somehow switched to access the Internet via a proxy; as a result of malware infection, for example! If so,

To correct the problem go to

1. Control Panel

2. Select Internet Options and choose the Connections page

3. Click LAN settings

4. Make sure "Automatically detect settings" is checked

Connections, LAN and turn off any reference to proxy connections or configuration files. It is recommended that you then carry out a full malware scan with up-to-date anti-virus software.


Make sure “Automatically detect settings is checked.

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