Answered By: Kathryn Park Last Updated: Jul 01, 2019 Views: 8097
Think of viewing or checking out an EBSCO eBook as the same as checking out a physical book. If someone is already looking at it or it is checked out, you have to wait until they are through.
Usually if you just give it a bit of time the other user will get out of the book and you will be able to access it. Meanwhile, we can check and see if there is anything else that will work for you if you like. If you want to learn more about EBSCO eBooks, use the link below.
The good news is that users can check-in eBooks before the check-out duration has expired using the BlueFire app as well as Adobe Digital Editions. Returning the eBook early will release the title for other users, which is beneficial if the library has purchased the title with limited access.
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We have been using EBSCO for years and this has never happened to anyone before.
According to the EBSCO documentation this should not happen. Once someone has the book in use, no one else should be able to should be able to access it.
I will contact them and see what they have to say.
Alternatively, if you can get back in once, try downloading it to your PC if possible. Then it should be checked out to you.
If this is the case, your best bet is to create a free EBSCO account and log in before starting a book, and then your usage will be tracked accurately.
If this doesn't solve the problem, it may be your settings. Follow this link to see if you are "optimized". http://libguides.com.edu/content.php?pid=171824&sid=2112724