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Q

When I select the PDF link in EBSCO articles, I get a blank grey square. I'm trying to research for my American Lit class.

Last Updated: Nov 22, 2013  |  12 Views

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Answer

It’s hard for me to say exactly what the issue is from your description, but I’m guessing you don’t have the correct version of Adobe Reader.

Below are all the system requirements. Go ahead and make sure your browser meets the minimum requirements, and that your Adobe is up-to-date.

The Minimum Browser Requirements for EBSCO interfaces are as follows:

Internet Explorer

7.0 or later

FireFox

8.0 or later

Safari

5.1 or later

Google Chrome

16 or later

Other

JavaScript, Cookies Enabled

The recommended screen resolution for EBSCOhost is 1024 x 768.

 Notes:

  • Internet Explorer 8 users should turn off Compatibility View by clicking the button next to the web address bar in their browser. Compatibility View may cause some areas of EBSCO interfaces to not display correctly.
  • Adobe Flash Player 10.0 or later is required
  • The Netscape browser is not supported by EBSCOhost, however some EBSCO applications may run using this type of browser.
  • Page Composer will not appear for users who do not have browsers that meet these requirements.

If your browser or Adobe are out of date, update those. To update your browser (Firefox, Chrome or Internet Explorer), go to the About “browser name” option, and click on it. In Firefox & IE, you’ll find that in the Help menu. For Chrome, you’ll find it in the drop down menu to the right of your address bar. If you don’t have the latest version, you’ll have an option to update.

For Adobe Reader, find it in your Start Menu, or the icon on your desk top. Right click to see which version you have. If you don’t have 10.0 or later, follow this link: http://get.adobe.com/reader/

 If your problem isn’t resolved (or even if it is and you want to research other databases), I’m going to direct you to some other options.

Go to Databases by Subject (linked below). Once there you will see a page with many tabs at the top. Click on the Literature tab on the 2nd row. From the Literature page you will see several databases you can search.

One of the links, GVRL eBooks, has some great resources. Click on the link, and search for your title or author in the search bar on the top. You can also click on the book title (Poetry for Students, Short Stories, etc.) that pertains to your topic, and search within the book. Click on the book cover, and you’ll see a search bar on the left.

Also look for the link, Literature Resources from Gale. Type your title or author into the search bar, and check the box next to “documents with full text”.

Literary Reference Center is another good resource. It’s an EBSCO database, though, so hopefully you can view the resources.

If you want books, click on the WorldCat link below to search our catalog.

The How to Use Literature Databases Guide will give you step-by-step instructions, if you need them.

 

Answered by Erin McDanielEmail Answer

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