I am trying to login to the COM databases from off campus but keep getting an "Invalid ID-Name" message. What should I do?
The first thing to do is make sure you are entering a seven digit number for your COM id. If your ID has less than seven digits, add zeros to the front to give it seven (i.e. 59878 -> 0059878).
If you still cannot login, try viewing the troubleshooting login problems through the Off Campus Access link found below. There are several possible problems and solutions on the page.
If none of the above solutions fixes the problem, please contact the library. Most of the time we can resolve login issues in a few minutes.